سياسة الاسترداد

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return, refund, or exchange in accordance with the following policy:

1. Returns

• You may return items within 14 days of receiving your order.

• Items must be in their original condition, unused, and with all packaging intact.

• Customized or made-to-order pieces, as well as discounted items, are non-returnable.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 7–14 business days.

• Shipping fees are non-refundable, unless the item was received damaged or sent in error.

3. Exchanges

• You may exchange your item for another product of equal value once the original item is returned.

• If the desired item is not available, a refund will be issued.

4. Non-Returnable Items

• Personalized or custom-made jewelry.

• Gift cards and promotional items.

5. How to Initiate a Return or Refund

• Contact us at [your email / phone number] with your order number and clear photos of the product.

• We will provide you with step-by-step return instructions.